FAQ – Le Rustic Chic

FAQ


I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 2 days of purchase

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please contact me if you have any problems with your order and your question is not answered in this FAQ.

Custom and personalized orders
Just add the listing to your cart and add your instructions to me in the note to seller area at checkout. If no note is given I will you message you twice. If no note is given by the time your order is shipping, you will be sent exactly as pictured.

Sizing details
Sizing and measurements can be found in the full description of the listing.

Care instructions
Please be careful when opening and handling your order, the wire can bend easily.

Gift wrapping and packaging
Gift wrapping can be purchased for any order for $4 at time of purchase.

Rush Orders
Rush orders can be purchased for $14.99 and will bump your order ahead of all others, typically shipping next day. Shipping speed will depend on your shipping choice at checkout.

What are these marks on the wire?
Small dents, marks and scratches due to pliers are a completely normal part of the art process, all the wire I bend has these small marks.

Can you send me a proof?
You will receive exactly what you ask for in the note to seller area at checkout. Due to the quantity of orders I hand make in a day, I am unable to send a proof to each buyer. Feel free to view my social media sites, as I post photos sent from happy customers.

Can you color match?
All available colors are in the last photo of each listing. Please note that different monitor set ups and whether natural or artificial light is used can slightly effect the color you see on screen vs what you receive.

What is this mark on my hanger?
As I use natural wood hangers, they are prone to burls, knots, slight warping, and slight splitting. If it's a painted hanger the paint will cover most of these defects if they are present.

Insufficient Address, Unclaimed, and Returned Packages
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to me. You will be liable for reshipment costs once I have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to me and you will be liable for the cost of a reshipment.

Returned without Authorization & Unclaimed Shipments - Personalized items are custom made to order just for you therefore I do not accept returns. Any items returned without authorization after delivery confirmation will be held and reshipped only at the your request and expense.